2. ORDER PROCESSING

3. DELIVERY ISSUES

4. CONTACT US

DELIVERY TIMEFRAMES

United States Orders:

Processing Time: 1-3 business days after order placement

Shipping Time: 5-7 business days

Average Delivery Time: Approximately 6-10 business days from order date

Please note: Orders placed on Friday evening, weekends, or US federal holidays will be processed on the next business day.

What Happens After You Order:

1. Order Received: You'll receive an automated confirmation email immediately after placing your order.

2. Processing (1-3 business days): Our team carefully prepares your Ever Glo kit for shipment. During this time, we:

Verify your order details

Quality check your products

Package your order securely

Print your shipping label

3. Dispatched: Once your order ships, you'll receive a shipping confirmation email with:

Tracking number

Estimated delivery date

Link to track your package in real-time

4. In Transit: Your package is on its way! You can track its progress using the tracking number provided.

5. Delivered: Your Ever Glo kit arrives at your door, ready to help you regrow thick, healthy hair.

Package Not Arrived?

If your estimated delivery window has passed and you haven't received your order:

Check your tracking information for updates

Verify the shipping address on your order confirmation

Check with neighbors or building management

Look for a delivery notice from the carrier

Contact us at info@tryeverglo.com - we're here to help!

Lost or Stolen Packages:

If your tracking shows the package was delivered but you didn't receive it:

Check around your property and with neighbors

Verify the delivery address

Contact us within 48 hours at info@tryeverglo.com

We'll work with you to resolve the issue, which may include filing a claim with the carrier or sending a replacement.

Damaged Packages:

If your package arrives damaged:

Take photos of the packaging and any product damage

Keep all packaging materials

Contact us immediately at info@tryeverglo.com

We'll arrange for a replacement to be sent to you at no additional cost.

Have questions about your shipment? Our customer support team is here to help!

Email: info@tryeverglo.com

Response Time: Within 24-48 hours (business days)

Please include your order number in all shipping inquiries for faster assistance.

At Ever Glo, we want you to have a smooth, worry-free shopping experience from checkout to delivery. If you experience any issues with shipping or delivery, please don't hesitate to reach out. We're here to ensure you receive your Ever Glo kit safely and on time! 

Questions about our shipping policy?

Contact us at: info@tryeverglo.com