2. How to Claim Your Growth Guarantee Refund

3. CANCELLATION POLICY

180-DAY GROWTH GUARANTEE

Grow New Hair or Get Your Money Back

We have absolute confidence you'll love Ever Glo! If you don't see visible hair regrowth after 180 days of consistent use, you qualify for a full refund. No questions asked.

Why 180 Days?

Hair regrowth is a natural process that requires patience and consistency. 

Unlike topical treatments that only address symptoms, our micro-infusion technology targets the root cause of hair loss in your hair follicles.

Every person's hair responds differently based on genetics, hormones, and the severity of hair loss. 

Some see reduced shedding within 2 weeks, while visible regrowth typically appears between 4-8 weeks. Maximum results occur at the 90-day mark when your hair growth cycle completes.

Important: Hair growth doesn't happen overnight. Your hair follicles need time to recover from DHT damage, transition from resting phase to growth phase, and produce new healthy hair. Consistency is key to success!

If you've used Ever Glo as recommended for 180 consecutive days and don't see visible improvement, you're eligible for our Growth Guarantee! Simply follow these 5 steps:

Step 1: Take Your Day 1 Baseline Photo

Before your first treatment, take clear photos of your scalp/thinning areas with a timestamp. Capture different angles (top of head, hairline, part line) in good lighting.

Step 2: Complete 90 Days of Consecutive Treatment

Use Ever Glo 2-3 times per week as directed. After 90 days, take progress photos from the same angles with a timestamp.

Step 3: Complete 180 Days of Consecutive Treatment

Continue consistent use for the full 180 days. On day 180, take final photos from the same angles with a timestamp.

Step 4: Email Your 3 Timestamped Photos

Send all three sets of photos (Day 1, Day 90, Day 180) to info@tryeverglo.com with your order number. Include a brief description of your experience.

Step 5: Receive Your Refund

Allow 3 business days for processing. Once approved, you'll receive a full refund confirmation email. Your refund will be issued to your original payment method within 5-7 business days.

Right of Cancellation (14-Day Window)

You have a cancellation period of 14 days from the day you or a third party receives the goods.

Important Notice:

Orders are processed immediately through our automated system

We cannot interrupt shipping once an order is placed

If goods are already in transit, cancellation is not possible until after delivery

You may then return the product following our standard return process

To Cancel Your Order:

Contact us at support@everglo.com with a clear declaration of your intention to cancel. Include your order number and contact information.

Consequences of Cancellation:

We will refund all payments received from you (excluding any non-standard delivery costs you selected) within 14 days of receiving your cancellation notice and the returned goods. Refunds will be issued using your original payment method. Return shipping costs are your responsibility.

ALL RETURNS SHIP TO OUR CENTRAL WAREHOUSE IN ASIA AT CUSTOMER EXPENSE. 

CONTACT INFORMATION

For all return inquiries and Growth Guarantee claims:

Email: info@tryeverglo.com

Our customer service team responds within 24-48 hours during business days.

Ever Glo reserves the right to update this Return Policy at any time. Last updated: November 19, 2025